AI agent workflow in production
AI Agent Development

AI agent development services for business workflows

Build an AI agent around a defined task, the systems it needs to use and the decisions your team needs to control. Redevon IT develops AI agents and integrations for existing business workflows, and plans how each one will be evaluated and supported after launch.

14+Years
125+Projects
12+Countries
11Agents in production
What we build

AI Agents Designed Around Your Business

Five workflow types we assess and build. Each describes a typical scope; the first step is confirming that an agent, rather than a fixed rule or a conventional integration, fits your process.

Customer Support AgentsRelevant answers, drafted replies and routed exceptions inside the help desk your team already uses. Refunds and account changes wait for approval.Ticket arrives drafted & checked sent, approved or escalated
Internal Knowledge AgentsAnswers drawn from your approved docs, wikis and closed tickets, returned with the source attached and limited to what each person may see.Question asked sources retrieved answer with citations
Operations & Workflow AgentsThe repetitive middle of a process: matched, checked and moved on within the permissions you set, without a person copying fields between systems.Record created validated & routed systems updated
Sales & Lead AgentsEnrichment and qualification of incoming leads, prepared for your team. External messages follow the consent and approval rules you set.Lead captured enriched & scored routed to a rep
Data & Reporting AgentsRecurring pulls, reconciliations and a draft weekly summary, with the sources and calculations kept so the team can check the result.Data lands reconciled & checked report reviewed
Prototype vs Production

Building the Agent Is the Easy Part. Making It Reliable Is the Real Work.

Many agent projects stall in the gap between these two columns. It is the part that rarely makes it into a demo.

Prototype AI 06

  • Impressive demo
  • Curated inputs
  • Limited integrations
  • No failure handling
  • Little monitoring
  • Ideal conditions only

Production AI 07

  • Real business data
  • Live integrations
  • Permissions & access control
  • Error handling
  • Human escalation
  • Evaluation & monitoring
  • Cost controls

Redevon IT focuses on production AI.

The right hand column is planned into the scope of a production engagement, sized to the workflow, rather than added once something breaks.

Architecture

How We Build AI Agents Into Your Existing Systems

An example design, adapted to each workflow. The agent reads what it needs, its requests are checked against permissions, and consequential changes wait for a person before they reach your systems.

TriggerMessage, event or schedule
AI AgentPlans, calls tools, checks its work
Knowledge & LookupsDocs, tickets, read only records
GuardrailsPermission & policy checks
Human ApprovalConsequential actions, on your thresholds
Business SystemsApproved updates to CRM / ERP / APIs
MonitoringTraces, evals, cost

The dashed return is the feedback loop: traces and corrections go back into the agent, which is how it improves after launch rather than drifting.

Plugs into

CRM / ERP / Helpdesk / APIs / Databases / Document Stores / Email / Cloud Platforms

Evaluation & operations

Production AI You Can Test, Measure and Operate

Agree what a successful result means for the workflow before building it. These are the areas checked before an agent goes live, and what is watched once it is.

Before launchAcceptance criteria agreed per workflow
AccuracyRepresentative tasks scored against agreed acceptance criteria
Retrieval QualityWhether the right approved sources are found and cited
Edge CasesMissing, ambiguous or conflicting information
PermissionsActions outside the agreed boundaries are refused
Failure TestingUnavailable integrations, timeouts and bad responses
Regression TestsEarlier passing cases rechecked after every change
After launchReviewed on an agreed schedule
LatencyResponse time for each run
Tool ErrorsFailed or rejected calls to connected systems
Quality DriftOutput quality reviewed over time
CostModel and hosting cost per run
EscalationsCases routed to a person, and why
Retrieval FailuresQuestions the sources could not answer
User FeedbackRatings and corrections from the team

Changes to models, prompts, source information or connected systems are checked before wider use; read AI agents in production for the detail. For ongoing ownership after launch, see Managed Platform Engineering & Operations, and for the infrastructure underneath, DevOps consulting and cloud engineering.

Relevant work

Production AI in Practice

Reference implementation: built by us, not a client engagement
Customer EnquiryAI AgentKnowledgeCRM LookupDraft ResponseHuman ApprovalCRM UpdateMonitoring
Path ADrafted, then approved
Path BEscalated on contact
The dashed run is the branch that matters: on Path B the agent recognises it should not act, and hands the enquiry to a person before it drafts or writes anything. Both paths meet again at approval, and both are recorded.
Production AI support triage agent in practice

A support triage agent running against a seeded CRM and help desk with test data. It answers from the knowledge base, checks the account before it promises anything, and stops at a human whenever the next step would cost money or leave the system in a state it cannot undo.

For what separates a reference implementation like this from a demo, see AI Agents in Production: What Changes After the Prototype.

Process

From Opportunity Discovery to Production

A typical production engagement runs around 10 to 14 weeks, depending on integrations, data readiness and approval requirements. The stages overlap on purpose: nothing waits for a sign off that could have happened in parallel.

Shown at the 14 week upper bound
01

Opportunity Assessment

Decide whether an agent fits the workflow and which uncertainty to test first, ending with a decision rather than a proposal.

Wk 1 to 3
Stage scope

Workflow Assessment / Opportunity Mapping /Data & Integration Review / Technical Architecture / Risk Analysis / Implementation Roadmap / Optional Prototype

First stage of the engagement
02

Architecture

Models, tools, integrations, data sources and controls.

Wk 3 to 5
03

Prototype

Validate the workflow and the technical assumptions on real data.

Wk 5 to 7
04

Integration

Connect live systems, APIs and knowledge sources.

Wk 6 to 9
05

Production Readiness

Accuracy, permissions, failure handling, security and monitoring.

Wk 9 to 11
06

Launch & Improvement

Deploy, watch it run, and improve it on evidence rather than opinion.

Wk 11 to 14

Not sure where an agent fits yet? Stage 01 exists to answer that before a build is committed. Bring one workflow and we will assess it with you.

Assess an AI WorkflowAssess an AI Workflow
Built withModel and platform agnostic

OpenAI / Anthropic / Gemini / Azure OpenAI / LangGraph / Python / AWS / Google Cloud / Azure

Why Companies Work With Redevon IT for Production AI

01Engineering First
02Production Focused
03Integration Experience
04Long Term Support
05International Delivery
Common questions

What teams usually
ask first.

Cost depends on the workflow, integrations, source information, permitted actions, evaluation and operational requirements. Projects start from US$3,000 (£3,000). Start with the process you need to improve so the work can be scoped. Read our AI agent cost guide; its planning ranges are not a project quote.

Running costs include model usage, hosting, retrieval or storage, external tools and monitoring. Cost per run is one of the metrics we monitor rather than a surprise on an invoice. Most workflows we ship sit in the low hundreds per month at production volume.

A conversational interface may only need to answer questions. An agent can also select and request permitted actions within a workflow. The right approach depends on the task and the level of control it requires.

Agents work on top of the CRM, ERP, helpdesk, databases and document stores you already run, through their existing APIs. Share the systems and access arrangements so the integration can be assessed, including which records it can read and which changes need approval. If a system has no API, we say so during the assessment.

It is designed on the assumption that it sometimes will. Permissions limit what it can touch, anything consequential goes to a person first, and every run leaves a trace you can investigate. These controls reduce exposure; they do not make every output correct.

Whichever fits the workflow and the budget, including OpenAI, Anthropic and Gemini models. We build behind an abstraction so the model is a decision you can revisit rather than a dependency you are stuck with.

A typical production engagement runs around 10 to 14 weeks, depending on integrations, data readiness and approval requirements. A working prototype on your own data usually arrives around weeks five to seven.

Monitoring, incident handling and updates when models, source information or integrations change are agreed as part of the engagement. Support is provided during business hours, with response targets for each priority level set in the agreed scope. Explore ongoing platform and application management.

Start here

Tell Us the Workflow. We Will Tell You If an Agent Belongs There.

Bring one process, the systems it uses and the outcome your team needs. That is enough to discuss whether an agent fits, and often enough for us to say it is not worth automating yet.

One business dayEvery enquiry gets a written reply, including the ones we are not the right fit for.
No obligationThe first call is a conversation about your workflow, not a pitch deck.
NDA on requestSigned before the call if you would rather talk about the real numbers.